![]() Take the following measures.Īn internal error has occurred. The memory required to start ScanGear (scanner driver) cannot be obtained exit other applications.Ī required file is missing or corrupted, or settings are incorrect. Different scanner on the network is selected.Ĭlick if you want to select another scanner. Network connection is prohibited by security software. (If using wireless LAN connection) Signal strength is poor due to obstructions. (If using Wired LAN connection) It is disconnected from Wired LAN. ![]() When scanning with a network connection, specify the scanner to use with IJ Network Scanner Selector EX.Ĭable may be disconnected or scanner may be turned off. When scanning with a network connection, check the connection status and reconnect as needed. When scanning with a USB connection, check the connection of the USB cable and reconnect as required. Refer to the application's manual for details. Make sure that the selected application source is correct. Make sure that your scanner or printer is turned on. (It is disconnected from LAN, if using on LAN.) Wait for the device operation to finish, then scan.Ĭannot communicate with scanner for these reasons: Printer is in use or an error has occurred. To verify your support options please create or log into your Canon Account. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 86.Please create or log into your Canon Account to obtain service. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.There are two options currently available to you. If the same error message still appears, your printer may require servicing. Restart the computer, then reconnect your scanner. Make sure that your scanner or printer and the computer are connected correctly.ĭelete the MP Drivers, then reinstall them from the Setup CD or our website. ![]() ![]() Turn off scanner and follow instructions in User's Guide. If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution. ![]()
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